How do I fix an invoice for an incorrectly marked session?

Last updated: May 19, 2026

Invoices can be incorrectly generated if the session is entered incorrectly (incorrect duration, date, or wrong enrollment/billing plan) or if the plan rate does not match the expected amount. The method of fixing the invoice depends on whether or not the invoice had already been paid.

If the Invoice Shows an Incorrect Amount Due to Plan Rate

If an invoice is generated with an incorrect amount (e.g., $0 instead of the expected amount), this may be caused by the rate attached to the plan not matching the expected rate.

  1. Navigate to the plan and change the rate to the correct amount.

  2. Click on the Members tab on the left-hand navigation and select the appropriate student.

  3. Click the Attendance tab on the student's profile, find the session, and change the attendance status to "Pending".

  4. Change the attendance status back to "Present" to regenerate the invoice with the correct amount.

If the Invoice is Unpaid

  1. Click on the Members tab on the left-hand navigation and select the appropriate student.

  2. Click the Attendance tab on the student's profile, find the incorrect session, and change the attendance status to "Pending". This will delete the invoice (or the line if on postpay).

  3. Correct the event by changing the duration, date, or enrollment (if the session was scheduled under the wrong billing plan), and then change the attendance status back to "Present". This will recreate the invoice/line item for the correct amount.

If the Invoice is Paid

  1. Click on the Members tab on the left-hand navigation and select the appropriate parent.

  2. Navigate to the Invoices tab on the parent's profile. Click into the previously paid invoice and then click the three dots in the top right.

  3. Click Unapply payment, select the payment, and confirm.

  4. Follow the steps under "If the Invoice is Unpaid".

    1. If you want to apply the existing payment to the correct invoice: click into the new invoice, click the three dots in the top right, select Apply payment/reversal, and select this existing payment.

    2. If you want to refund the payment: follow these steps.