Getting Started with Text & Voice

Last updated: June 18, 2026

Noto can text and call your students, families, and contacts under your business's identity — automated reminders, staff messages, and phone calls. Here's how to turn it on. Details around text and voice features can be found here: 📄 Text & Voice in Noto

Getting set up

  1. Ask your Noto success partner to enable Text & Voice. It's a paid feature, so they'll get it switched on for your account and walk you through pricing.

  2. Fill out the setup form in your dashboard. Once it's enabled, go to Settings -> Communications -> Text & Voice tab and complete the form. You'll provide:

    • Your business details — legal name, EIN, business type, address, phone, and an authorized contact

    • How you'll use texting — a short description plus two sample messages

  3. We handle the rest. After you submit, Noto and the carriers finish registration and provisioning on the back end. Voice setup can take a few days and text can take up to 3 weeks. When it's done, your account flips to Active and you'll be able to start dialing & receiving calls.

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Picking a new number

When you register for text and voice services, you can select a phone number with your preferred area code. Some area codes may be restricted; if your desired area code is unavailable, please contact your Noto success partner to explore available options.

Porting your existing number

If your business already has a phone number your families know, you can bring it to Noto instead of starting with a new one — this is called porting. Your families keep texting and calling the same number; Noto just becomes its new home.

Porting is handled with your Noto success partner, so tell them up front if you want to keep your number. A few things to know:

  • It takes time. Porting is a carrier-to-carrier transfer, not an instant switch. The process can take 1–4 weeks.

  • Expect brief downtime on cutover day. Once the carrier approves the port, there's a window on the day it actually switches over where calls and texts on the number may be briefly interrupted. Try not to schedule it right before a busy day.

  • Don't cancel your old service first. Keep your current account active until Noto confirms the port is complete — cancelling early can lose the number for good.

  • It still goes through registration. A ported number has to clear the same carrier registration before it can send business texts, so plan for that on top of the port itself.

When porting makes sense: your number is on your website, flyers, and in every family's contacts, and losing it would mean missed calls and texts.

When to just take a new number: you're brand new, the old number isn't widely known, or you need to be live right away — a fresh Noto number is the faster path.

Not sure which fits? Your success partner can check whether your number is eligible and help you decide.